Computer Software

IT Technical Support Specialist is a comprehensive 100-hour program designed to equip learners with essential skills and knowledge required to provide technical support for computer devices and networks. The program covers two main areas of study: Device Configuration and Management and Networking and Network Security.

In the first part of the program, students will learn how to configure and manage different types of computer devices, including desktops, laptops, and mobile devices. They will learn how to install and update operating systems, applications, and drivers, and troubleshoot common hardware and software issues. They will also learn about device security, data backup, and recovery procedures.

The second part of the program covers networking and network security. Students will learn the fundamentals of computer networks, including network topologies, protocols, and services. They will learn how to set up and configure wired and wireless networks, including routers, switches, and access points. They will also learn how to troubleshoot network issues and perform basic network maintenance.

Furthermore, the program covers network security, including threats, vulnerabilities, and countermeasures. Students will learn how to implement basic network security measures, including firewalls, antivirus software, and intrusion detection systems. They will also learn how to secure wireless networks and configure VPNs.

By the end of the program, learners will have a comprehensive understanding of device configuration and management and networking and network security. They will be able to provide technical support for computer devices and networks and troubleshoot common issues. They will also be able to implement basic security measures to protect networks from cyber threats. Overall, the IT Technical Support Specialist program is an excellent choice for individuals who want to start a career in technical support or advance their skills in this field